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Preparing and maintaining devices is a very time-consuming task in most IT departments. In a world where efficiency and security are critical parameters for success, there are usually not enough hours in the day to create optimal operations for your devices. For many, the solution can be found in a service subscription which removes the tasks from the IT department and in return provides more efficiency and energy.
Our extensive service catalogue is constantly evolving and therefore, it always serves as a current snapshot of both Danish and international companies’ greatest challenges when it comes to IT operations. Which skills are the most burdensome to maintain? Which trends are impacting the daily operations the most? Over the most recent decade, we have seen a steady increase of the challenges associated with maintaining, updating and securing devices efficiently for the employees of the companies.
Regular Temp with Special Skills
A new study from Whitelane Research confirms the need that we have seen at Danoffice IT when it comes to specialist skills in IT operations. One quarter of Danish companies state that they intend to increase the use of external suppliers. The primary explanation is founded in the challenges of keeping and bringing in qualified skills.
”To a lot of our customers, we become the regular temp. We come in and make a big difference in the everyday life of our customers because we bring in a team of heavy-hitting skillsets and thereby free up resources within their organization,” Njal Røddich Christensen, Infrastructure Specialist, explains. “Whether we are talking Device Management or another of our managed services, the customer has the extra benefit that we are not just a temp, but rather an entire team, which is the crux of our service, namely that you have access to a whole team of specialists.”
What Do You Get with Device Management?
Access to Special Skills
Attracting and keeping specialized skills in an IT department is a challenge for most companies. With a Device Management agreement, you have access to the strongest skillsets in the industry ready to step in and solve a one-time issue or ongoing tasks.
Scalability
A regular employment relationship does not enable an increase in resources and consumption. When the company is busy and in a period of growth, it is easy to turn up your Device Management Service. The same is true when there is a need to turn it down.
Personal Touch
Relationships are important to a great outcome. Our team becomes a part of your daily operations and offers a personal touch that adds value. “We are often so close that we are considered key employees,” Thomas says.
Standard or Custom-Made for All
At the core of every IT operation is maintenance and updates to standard applications, but at Danoffice IT, we handle more than just that: “We have the added benefit that we also work with the company-specific applications and we can also maintain and secure those. The same is true for ongoing updates to third-party applications, OS, and other external applications,” Njal says and adds: “We have created a platform from which we can manage customers of any size. However, most of our customers are in the range of 300-500+ PC’s. That said, we do also serve smaller customers just as we serve large global enterprises.”
Ongoing Overview
”When it comes to Device Management, it is crucial to have report generation in place. We have created our own report generating system from which we can keep the customer updated at all times,” Thomas Gørup Jensen says. “The needs might be different. Some need a C-level Dashboard to keep the board of directors informed on an ongoing basis and as a specific example, we have one large customer who needs more detailed reports in order for their security team to document that they are kept up to date and remain compliant in this arena along with all other aspects of their business. We have monthly meetings and debrief, however, there is also on-demand access to the information,” Thomas Gørup Jensen, Head of Virtual Workspace & Device Management, concludes.
How Can We Help You Get Started?
We are ready at all times to provide you with feedback over the phone, but if you would like a more in-depth foundation to get started with a Device Management agreement, let us schedule a meeting. Here Is How We Do It:
- Start-up and Dialogue
- Onboarding meeting between the customer, BRM, and a Device Management Consultant
- The Agreement is made
- Onboarding
- Operations are started and monthly operations meetings are scheduled along with a quarterly follow-up
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Device ManagementMaintaining devices is a large task for all IT organizations. Get help with this task through our Device Management services. -
Let us DO ITWith our managed services, we will tailor a service agreement that fits your specific needs and delivers a stable and secure operations. Every day.
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