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Times are changing and in the IT industry, the changes are occurring at a rate of speed only matched by few other industries. This is especially accurate when it comes to monitoring which is crucial to both security and competitiveness. Today, monitoring is no longer just about maintenance, but about creating a full overview which is essential to keep up in this market. By deploying HPE’s Observability Platform called OpsRamp, we are now able to offer all our customers a solution which makes the complete overview possible.
Our ambition has always been to offer our customers the best possible monitoring solution and this shift to HPE’s OpsRamp marks a change in platform, but also a shift into new possibilities, Technology Lead at Danoffice IT, Niels Vejrup Pedersen says. “In recent years, there has been a shift from the classic monitoring solutions towards the concept of so-called observability solution which digs a little deeper and technically speaking, it has a broader stroke,” he says and elaborates: “we currently have our infrastructure in several locations on several types of technology from various manufacturers. That requires a new level of flexibility in the monitoring. As the leading total service provider, we need to include everything. Now, we can do just that.”
Strategic Selection without Compromise
It is in our DNA to make great choices on behalf of our customers and now that we can offer our customers a new platform to create an overview, insight, and new plans of action, we are not just keeping up with the times, we are actually at the very forefront of progress.
“Choosing HPE OpsRamp is an important strategic move by us. We do not want to compromise our flexibility and our ability to help our customers. The classic way of monitoring through which we are watching predetermined known parameters has been accompanied by a new tool which enables us to process all possible data produced by our systems across components. Now, we can analyze and understand the causation,” Niels Vejrup Pedersen explains.
Monitoring or Observability?
Our industry certainly has quite a few different terms, but the difference between these two is not just in the letters, but in fact, the concepts are in completely different leagues:
Monitoring alerts you when something has gone wrong based on known factors. It catches the error and presents you with the data.
Observability alerts you as to what is happening, why it is happening and most importantly, how it can be corrected.
Tool Consolidation
A very crucial bonus created through our new Observability Platform is that everything becomes simpler and we become more efficient, Rasmus Skovsen, Infrastructure Specialist at Danoffice IT, explains.
“When the world has become a hybrid, your tools need to keep up with it. Through HPE Ops Ramp, you now have one set of tools which essentially has been doubled. You have one set for on-premises and one set for a hybrid infrastructure which includes the cloud as it is now consolidated,” he says and adds: “Previously, one would be able to monitor servers, Windows and so forth, but the hardware, infrastructure, and systems were lacking, but we now have that all included in one global overview.”
Rasmus also points out that the consolidation is founded on a high level of integration between the systems which will make us more efficient. “You can get OpsRamp to integrate with any kind of system and platform from all manufacturers. Therefore, it is no longer necessary to abolish existing systems in that they can complement each other. There might just be tools which serve additional purposes other than just monitoring.”
Niels Vejrup Pedersen agrees: ”HPE OpsRamp brings us a large step forward toward the IT Observability services of the next generation. By providing in-depth visibility, powerful analytics, and proactive notifications, we empower our customers’ ability to navigate in a complex landscape of modern IT environments and create great security.”
What is HPE OpsRamp?
In short, OpsRamp is a software-as-a-service which makes an ITOM platform available for the customer (IT Operations Management). It is a cloud-based SaaS which processes the activity in the datacenter in both the public and the private cloud and which creates a complete overview across all environments whether on premises, multi-cloud, or hybrid.
At Danoffice IT, we offer this new platform as a Managed Service in two ways:
Managed-by-you and Managed-by-us. The titles are self-explanatory and in short, it simply means that once the installation is completed, you will determine if you want to manage the solution yourself or if you want Danoffice IT’s specialists to manage it for you.
Intelligent Solution Frees up More Time
One obvious benefit of this new platform is that it can practically think for itself. In other words, it obviously has built-in AI technology. “The platform is AI enabled which means that it learns as you go along. As an example, it learns where various alarms stem from. As a result, it can bring down the number of false alarms because it can understand and predict,” Rasmus Skovsen says. Niels Vejrup Pedersen adds to this: ”Normally, monitoring is based on rules, but with AI involved through HPE’s AIOps, you can reduce operating costs because the resources needed are reduced.”
The future is approaching at rapid speed and new tools are able to do more and more, which we all welcome with a positive attitude: We already have the first and very positive feedback from the customers who are now able to create Azure integrations and Citrix Cloud integrations as well as operational tasks such as hardware monitoring and the creation of tickets far more efficiently than before,” Rasmus explains. “It is time for a change. We are getting better in this area and that means we are saving time! There are several opportunities that go far beyond just monitoring,” Niels Vejrup Pedersen concludes.
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HPE OpsRamp PlatformBy deploying HPE’s Observability Platform called OpsRamp, we are now able to offer all our customers a solution which makes the complete overview possible. -
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