- Digital Workplace
- Imprivata
- Article
The method, 'floorwalking,' can help IT/digitalization departments in municipalities and regions shift their focus to end-user workflows instead of the technology itself.
By initiating IT/digitalization projects with 'floorwalking' as a foundation, the end-user's needs are placed at the center. The result is tailored system solutions that genuinely simplify the daily work of healthcare staff, while also enhancing security and reducing the need for support.
Too much resources spent on ‘firefighting’ and not enough time for IT development
This is one of the conclusions from a survey conducted by DanofficeIT among 30 IT/digitalization managers in Danish municipalities. 93% of respondents expressed a wish for more time dedicated to digital development.
The technical proficiency of employees in municipalities and regions varies greatly, posing a significant challenge. IT departments handle numerous support tasks daily that require immediate attention. While they excel at solving user problems, this often results in a reactive rather than proactive approach, leaving limited time for improving and developing processes that could prevent issues from recurring.
It’s time to put an end to the traditional way of delivering IT solutions. A typical scenario is that the IT/digitalization department purchases a solution from an IT vendor and implements it — without the involvement of the users. If you choose a 'one size fits all' solution, some employee groups in large organizations will not receive optimal support for their IT needs. There is a mismatch between the technology implemented and users’ needs. Thus, municipalities do not get the full value of what they have purchased.
At best, the result is longer workflows, and at worst, the result is workarounds which compromise security. In a busy everyday life, employees often create workarounds and shortcuts if the IT tools do not support their specific needs. It is human nature to try to optimize your working hours so that there is time for the most important thing. Therefore, IT solutions must be user-friendly and intuitive.
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